Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.
ILM NVQ First Line Management Level 3
ILM VRQ First Line Management Level 3
ILM NVQ First Line Management Level 3
The ILM Level 3 S/NVQ in Management is for first line managers who have decision-making responsibilities within defined limits and wider responsibility for people, their performance and also assess their knowledge and understanding of key management activities.
It also gives managers an opportunity to develop their performance in their job to become more effective and to progress their career.
Qualification Structure
Candidates are required to take seven units: four mandatory units plus three out of a choice of 11optional units.
Mandatory units (four)
A2 Manage your own resources and professional development
B6 Provide leadership in your area of responsibility
D6 Allocate and monitor the progress and quality of work in your area of responsibility
E6 Ensure health and safety requirements are met in your area of responsibility
Optional units (select three)
B11 Promote equality of opportunity and diversity in your area of responsibility
C2 Encourage innovation in your area of responsibility
C5 Plan change
C6 Implement change
D1 Develop productive working relationships with colleagues
D3 Recruit, select and keep colleagues
D7 Provide learning opportunities for colleagues
E1 Manage a budget
F1 Manage a project
F6 Monitor and solve customer service problems
F8 Work with others to improve customer service
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