Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.
ILM NVQ First Line Management Level 3
ILM VRQ First Line Management Level 3
ILM VRQ First Line Management Level 3
The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award.
Here organisational change is explored, giving participants a deeper
understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval.
The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.
Qualification Structure
• Induction – two hours
• Tutorial support – at least four hours
• Four mandatory units with a combined credit value of 7
• Optional units with a minimum total credit value of 13
• Work-based assignment, plus
• Change management report
Unit Overview
Mandatory units (four)
M3.01 Solving problems and making decisions (2 points)
M3.02 Understanding change in the workplace (2)
M3.03 Planning change in the workplace (2)
M4.04 Achieving objectives through time management (1)
Optional units (Choose from the following units with a combined value of seven points NB: points value in brackets)
M3.05 Writing for business (1)
M3.06 Managing creativity and innovation in the workplace (1)
M3.07 Obtaining information for effective management (2)
M3.08 Managing customer service (1)
M3.09 Giving briefings and making presentations in the workplace (1)
M3.10 Introduction to leadership (2)
M3.11 Building the team (1)
M3.12 Motivating to perform in the workplace (2)
M3.13 Developing yourself and others (2)
M3.14 Managing conflict in the workplace (1)
M3.15 Managing stress in the workplace (1)
M3.16 Managing the employment relationship (2)
M3.17 Recruiting, selecting and inducting new staff in the workplace (3)
M3.18 Coaching and training your work team (2)
M3.19 Providing quality to customers (2)
M3.20 Planning to work efficiently (2)
M3.21 Organising and delegating (1)
M3.22 Managing projects (2)
M3.23 Managing health and safety at work (3)
M3.24 Understanding organisations in their context (2)
M3.25 Understanding culture and ethics in organisations (2)
M3.26 Managing performance (1)
M3.27 Working with costs and budgets (1)
M3.28 Managing the efficient use of materials (1)
M3.29 Managing the effective use of equipment (1)
M3.30 Understanding the communication process in the workplace (1)
M3.31 Influencing others at work (1)
M3.32 Communicating one-to-one at work (1)
M3.33 Effective meetings for managers (2)
M3.34 Understanding workplace information systems (1)
M3.35 Marketing for managers (1)
For more information please call 01709 789 567 or email info@develop-u.co.uk