"The systems we’ve put in place through the B-IT programme will help us to sustain the principles of continuous improvement long after develop-u have completed their work with us" - Manufacturing Manager (Global Precision Engineers)
Clients

B-IT

Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.

City & Guilds Customer Service NVQ (4543) Level 3

Are your customers people that you value?  If your answer to this is yes then why not reward your customers by giving your employees a recognised professional customer service qualification. 

With its choice and flexibility of units this suite of Customer Service awards your employees will understand the importance of customer service and will take on more responsibility for what they do. 

You will have staff that are able to rise to the challenge of change and have the confidence to think for themselves and come up with new ideas.

Customer Service NVQ Level 3

Introduction
This NVQ is made up of 2 mandatory (set 1) and 6 optional units (set 2-5). You must complete at least 1 unit from each set.

Mandatory Units
SET 1
7 Understand customer service to improve service delivery
8 Know the rules when developing customer service

Optional Units
SET 2
13 Make customer service personal
14 Go the extra mile in customer service
15 Deal with customers in writing or with ICT
18 Use customer service as competetive tool
19 Organise the promotion of services/products

SET 3
23 Recognise diversity when delivering customer service
24 Deliver customer service using partnerships
25 Organise delivery of reliable customer service
26 Improve customer relationship

SET 4
32 Monitor and solve customer service problems
33 Apply risk assessment to customer service
34 Process complaints

SET 5
39 Work with others to improve customer service
40 Promote continuous customer service improvement
41 Develop your and other's customer service skills
42 Lead a team to improve customer service
43 Gather/analyse/interpret customer feedback

For more information please call 01709 789 567 or email info@develop-u.co.uk