Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.
Business Advice & Consultation
Information Advice and Guidance
Business Management Systems Development
OHSAS 18001- Occupational Health and Safety Management systems
ISO 14001 Environmental Management
ISO 9001 Quality Management
Creating competitive advantage through improved performance
Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction.
A quality management system gives you the framework you need to monitor and improve performance in any area you choose.
ISO 9001 is by far the world’s most established quality framework, currently being used by over ¾ million organisations in 161 countries, and sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organisations to succeed through improved customer satisfaction, staff motivation and continual improvement.
ISO 9000 series of standards
ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organisation by enabling you to understand your processes for delivering your products/services to your customers.
The ISO 9001 series of standards consist of:
* ISO 9000 – Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
* ISO 9001 – Requirements: this sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.
* ISO 9004 – Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organisations towards improved performance by considering the needs of all interested parties, not just customers.
Who is it relevant to?
ISO 9001 is suitable for any organisation looking to improve the way it is operated and managed, regardless of size or sector. However, the best returns on investment come from those companies that are prepared to implement it throughout their organisation rather than at particular sites, departments or divisions.
In addition, ISO 9001 is designed to be compatible with other management systems standards and specifications, such as BS OHSAS 18001 Occupational Health and Safety and ISO 14001 Environment. They can be integrated seamlessly through Integrated Management. They share many principles so choosing an integrated management system can offer excellent value for money.
Integrated management provides a clear picture of all aspects of your organisation, how they affect each other and their associated risks. It also means less duplication and makes it easier to adopt new systems in the future.
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