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B-IT

Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.

City & Guilds Customer Service NVQ (4543) Level 2

Are your customers people that you value?  If your answer to this is yes then why not reward your customers by giving your employees a recognised professional customer service qualification. 

With its choice and flexibility of units this suite of Customer Service awards your employees will understand the importance of customer service and will take on more responsibility for what they do. 

You will have staff that are able to rise to the challenge of change and have the confidence to think for themselves and come up with new ideas.

Customer Service NVQ Level 2

Level 2 focuses on developing good customer service and supporting improvements including:

  • Problem-solving
  • Promoting additional products and services to customers
  • Building customer relationships.

Introduction

This NVQ is made up of 2 mandatory (set 1) and 5 optional units (set 2-5). You must complete at least 1 unit from each set.

Mandatory Units
SET 1
101 Prepare to deliver good customer service
105 Provide customer service within rules

Optional Units
SET 2
201 Give customers a positive impression of yourself and organisation
202 Promote additional services/products
203 Process customer service information
204 Meet customer service promises
205 Make customer service personal
206 Go the extra mile in customer service
207 Deal with customers in writing or with ICT
208 Deal with customers face to face
209 Deal with customers by phone

SET 3
210 Deliver reliable customer service
211 Deliver customer service on customers' premises
212 Recognise diversity when delivering customer service

SET 4
106 Recognise and deal with customer queries, requests and problems
213 Resolve customer service problems

SET 5
214 Develop customer relationships
215 Support customer service improvements
216 Develop personal performance in customer service

For more information please call 01709 789 567 or email info@develop-u.co.uk