Clients
B-IT
Business Improvement Techniques is a work-based competency qualification. The main objective is to improve business performance, with a central theme throughout of improving business activity by continuous improvement. This enables organisations to reduce their waste/costs, improve their productivity and ultimately increase their competitiveness.
Contact Centre Skills
Why Contact Centre and not Customer Service
- The Customer Service NVQ is aimed at anyone working in a service industry that comes into contact with external or internal customers. For this reason it has to focus on very generic tasks; e.g. communication, customer care, problem solving.
- The Contact Centre NVQ has been designed to be completed by staff from all areas of a contact centre organisation; e.g. marketing, finance, sales, etc. The pick and mix structure means that the appropriate units can be selected at the level required for each candidate depending on their role and organisation’s business focus.
Contact Centre NVQ benefits
- Increased productivity and creativity
- Assured skills and performance raised to where employers need them
- Recognition inside and outside the organisation
- Staff retention
- Measurable outcome of investment in workforce development
- Consistent quality and standards
- Certification of the organisation’s performance at work
- Can be tailored to the needs of the business – whatever the business, so staff will have the skills to do their job
City & Guilds NVQ (2703) Contact Centre Operations/ Professionals Levels 2, 3 & 4
Develop-u offers the full range qualifications to suit all levels from frontline staff, team leaders to middle and senior centre managers.
For more information please call 01709 789 567 or email info@develop-u.co.uk